About Us & Terms Of Use

ABOUT US
At Scent By Nature we are dedicated to providing our customers with quality aromatherapy & natural products at value for money prices.
We aspire to deliver a personal service to everyone and always welcome any comments or suggestions.
We will also make every effort to assist customers with specific requirements not included on our current price list whenever possible.
We endeavour to respond to any comment or complaint within five working days.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our website and click on any items that you wish to buy, which puts them into the shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order. If you wish to cancel your order during checkout, just click the "cancel" button on the page, and then go the basket and remove any unwanted items from your basket by clicking the "remove" button.
We accept all major credit & debit card payments. If you are shopping from outside the U. K. when you place your order, your credit card company will convert the transaction to your own currency.
You may also pay by cheque or money order.
NOTE: We reserve the right to decline any order even if your payment has been processed. In these circumstances, you will be notified and your payment refunded.

REACHING US
If you need to contact us regarding an order or enquiry please email us at info@scentbynature.net

TELEPHONE: 0845 430 8730 between 09:30 and 17:30 (GMT) Monday to Friday (local rate)

INTERNATIONAL CALLS: +44 1493 369 678 between 09:30 and 17:30 (GMT) Monday to Friday

FAX: 01493 369 678 anytime (fax calls are charged at the standard rate)

Or write to us at:
SCENT BY NATURE
PARKERS COTTAGES
RUNHAM
GREAT YARMOUTH
NR29 3EN
UNITED KINGDOM

SCENT BY NATURE is owned and run by:
Rob Essex & Tessa Essex, S.N.H.S. Dip. (Arom)
Our registered business address for correspondence only is:
Parkers Cottage
Stokesby Road
Runham
Great Yarmouth
Norfolk
England NR29 3EN
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